Retarded people and their false sense of entitlement.

So for those that don't know I work as a Business Customer Service Representative for AT&T Mobility. I have worked in call center environments in the past, but have never talked to as many idiots as I have in my 14 months at AT&T. Never in my life have I ever seen someone who has had service for two days and calls in to request credits on their account, and for no reason whatsoever. They were happy with the phones, the service, and their plan. They just wanted something for free. And then there's the lady who has had service for 6 months with 1 line on her account who calls and demands a free phone. For no reason. She just wants a free phone. Again nothing wrong with her current phone or service. She just wants a free phone. I guess our customers think we are a freakin charity or non profit organization or something.

But the people who just want free stuff don't piss me off near as bad as the idiots who can't fucking read. I  understand a bill  layout can be confusing and you may not know where to find something on the bill. But that doesn't excuse you from being able to read on a single line what the feature is, what bill cycle it is for, and how much you are paying for it. HOW IS THAT SO FUCKING COMPLICATED? I mean seriously. You learn to read in elementary school for petes' sake. And the idiots who want to complain about the taxes on their bill; why are calling me? Call you fucking government officials and cry about that.

I know that being a call center representative for a mobility company, I was going to take some crap from customers. In any given call center, that's a guarantee. I figured I'd take calls about people complaining about their phones not working, dropped calls, wanting to make arrangements to pay their bills, and just to bitch in general. But I NEVER, and I mean NEVER expected the level of stupidity that I experience on a daily basis. The scary thing is that the majority of the people I deal with are business owners. Let me repeat that: BUSINESS OWNERS. How can you own your own business, but when I ask you to press your menu key you reply "You want me to smash that button right there?" Or when I ask them to verify their account # and they say "oh you want my SSN, ok here it is" (while they proceed to give me their entire SSN, even though its not even associated with their account) or "you want my tax id?" If I want your SSN or tax id, I will ask for your SSN or tax id. I would really like to know how these people ever figured out how to even START their own business, not to mention keep it afloat, with IQ's like that.

I swear I am slowly but surely losing faith in AT&T's customer base as well as humanity, one call at a time. Here's to hoping they all cancel and go to T-Mobile or something. At least then they wouldn't be my problem anymore...